Frequently Asked Questions

Are you still accepting orders at this time?

Yes, we are here to serve you with all your online printing needs.

Can I expect that my order will arrive on time?

We are doing our best to meet our regular turnaround times, but due to unprecedented circumstances, we cannot guarantee a set turnaround time for your order. Please allow an additional few days for your orders. Additionally, delivery times cannot be guaranteed during the affected period due to delays among major shipping carriers. Please note that refunds on expedited shipping may not be available.

We recommend choosing Standard shipping or faster shipping methods to help ensure orders arrive closer to expected date.

Please note: Businesses we work with may also be experiencing delays and closures. In our persistent effort to monitor this situation, we will continue to make the necessary changes required to protect our employees and to serve you, our valued customers. We realize that this situation has brought up many questions from customers, and we're here to diminish all uncertainty.

Can I add rush production to my order?

Due to the order volume and decrease in resources (i.e., facilities and employees) we have temporarily disabled rush production for various products. Additionally, the availability of rush production can be found on the order form of each specific product.

Am I able to pick up my order from the pickup office?

Our pick-up offices are now open from Monday-Friday 9 AM - 5 PM. In accordance with COVID-19 safety precautions, we ask that you wear a mask at all times and keep a 6 ft. distance when picking up your order. Please review your ready for pick-up email notification for additional instructions.

Are certain products, services, and paper stocks unavailable during this time period?

Please refer to our  full list of temporarily unavailable items. This list will be updated as changes are made.

For products currently available to order, please browse our website.

Will you be raising product prices or shipping costs?

Rest assured, we will not be raising the price of any product during this time. Shipping costs are calculated based on your zip code and may vary.

I need to print COVID-19 awareness essentials for my business, where can I find those on your site?

We are here to cater to your necessary print needs. Head to our Emergency Awareness Essentials page, where you will find all products that will be useful in this situation.

Will you be able to hold my order at your facility?

If you placed an order with us and selected pickup before we closed our office, we can either hold your order for you at our facility, or you may request to have your order shipped to you instead. Please email  for cost and billing details.

Am I able to cancel my order based on the circumstances of COVID-19?

Our cancellation policies will remain the same during this time. Orders cannot be cancelled if they are approved and paid. For more information, please contact customer service to further assist you.

Why isn't the reorder option available on My Account?

Some of our products have been disabled for ordering at this time, which may be one of the products you are attempting to reorder. Keep an eye on this page for any additional updates regarding specific products.

What are you doing differently to stop the spread of Coronavirus in your facilities?

Our HQ offices, and pickup location are all closed during this state-wide mandate. Our office employees are able to resume their work remotely from home. We have implemented stricter sanitation and social distancing policies at our production facilities in FL.

We are urging all of our employees to stay home from work if they are feeling uncomfortable, unwell, or sick. We are consistently disinfecting our facilities, workstations, and machinery, as well as reminding employees to keep at least a 6 ft. distance from others and to frequently wash their hands. We have hand sanitizer stations and accessible hand washing stations located throughout all facilities and have given employees access to gloves and masks for mandatory wear.

Can I speak to a customer service representative if I have specific questions?

We are here to help! You may either email  with specific questions, use the live chat feature found on our website, or call (786) 847-7738 between the adjusted hours of Monday - Friday, 6 AM - 6 PM PST, and Saturday, 8 AM - 4 PM PST. We ask for your patience, as call and chat volume may be heightened during the time you are trying to reach us.

The following products & services are NOT available during this closure period:

Products:
  • Rolodex Cards
  • CD Packages
  • DVD Packages
Services:
  • Rush Production Time of various products (please refer to order forms to confirm if rush is available for a specific product)

Please note that the production time of all of our products may vary due to Holidays and unforeseen circumstances. All orders may be delayed approximately 2 weeks, due to COVID-19, as we ensure the safety of our employees.

As news progresses, all updates regarding our site will be found on this page.

In the meantime, you can shop for available products by browsing our website, and visit our Emergency Awareness Essentials page if you are searching for specific products for your essential business.

We are prioritizing orders placed by hospitals, healthcare centers, testing centers, homeless shelters, urgent care facilities, and other establishments that are working to treat patients, bring awareness, and suppress the spread of COVID-19.

Please note that as we continue to fulfill the demand of orders, we have over 500+ employees and want to ensure that our family of employees are in good standing condition.

We appreciate your understanding and patience at this time.

Once we get your request, we will send you a quote. If you accept the quote we will send you payment before activating your print project.
We will text you when your quote has been sent.
Example: A-Frame, Brochure, Postcard, Flyer, etc
Mesh Vinyl, Scrim Glossy Vinyl, Scrim Matte Vinyl, 13 oz. Super Smooth Grayback. If you don't know please input "Advise me"
Please give us the quantity of each product. If you don't know please input "Advise me"
Do you want one side, two sides, or both printed? If you don't know please input "Advise me"
Shipping Fees associated with the order will be extra. NO NEED TO WORRY! Our printer has the LOWEST UPS & FED EX SHIPPING FEES in the U.S. Market due to the high volume of printing they do. All orders are shipped directly to members' home or business addresses. A final price will be emailed with a payment button so you can make a secure PayPal payment. A PayPal account is not mandatory. You have the option of paying with a credit/debit card. Once payment is made the order will be sent to print "as is" and then shipping. Our turnaround is normally 5-7 business days. 
Drag and drop files here or Browse
For large files please upload to Google Drive or DropBox and share with this email:
If you are in need of a graphic design service please submit the form here. Copy of this form will be emailed to you.

GLOBAL PRESENCE MARKETING CLIENT - Clients receive in their website and marketing bundle plans X amount of hours of support. Please specify below if you are a member.

 

 

SINGLE ONE-TIME DESIGNS - $1.25 per minute with five edit capacity. Once the order is submitted, you shall receive a quote to accept or reject. Once we get your reply, we will send you an invoice for online payment before activating your project. 

 

 

UNLIMITED REVISION PLAN - Clients active on the Graphic Design Unlimited Plan will not be charged for their orders or edits. All payments are due before your project is activated. For single orders, you will be emailed an invoice for payment before we start on your project. Subscribe here for Graphic Design Unlimited Revisions Plan - $325 Monthly. This plan comes with the following features:

- Unlimited Revisions On Orders

- 1 Design Order Per Day

- Email Requests

- File Sharing 

- Infographics & More 

- *1-2 business day turnaround

- No Contracts

- 14-Day Guarantee 

- Unlimited Designs

- Dedicated Team

 -Stock Photos Integration 

- Custom Brand Guideline 

 

* Complex designs can take longer.

Once we get your reply, we will send you a quote and invoice for online payment before activating your project.
We will text you when your quote has been sent.
We may send you a webcam meeting request so we can screen share and get visual direction from you as a client for your project.
Please input data you wish on your design
Drag and drop files here or Browse
For large files please upload to Google Drive or DropBox and share with this email:
Please input data you wish on your design
Drag and drop files here or Browse
For large files please upload to Google Drive or DropBox and share with this email:

For larger files please upload to Google Drive or DropBox and share with this email:

Please specify in the email your name, organization, and invoice number after you make a payment. Thank you!

Copy of this form will be emailed to you.

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As your print broker, we will find you the best quality, pricing and have your product delivered to your front door.